Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at firstname.lastname@example.org
Our security team is comprised of security experts dedicated to improving the security of our organisation. Our employees are trained on security incident response and are on call 24/7.
All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services | Google Cloud Platform | Heroku. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:
Data center security
Our data center is located in the European Union. It is a Tier IV, PCI DSS, and ISO 27001 compliant facility. Our servers are physically separated from other data center customers. The data center facilities are protected 24/7 with different security measures (guards, CCTV, electronic access control, etc.). Monitoring and alerting is in place for security breaches, power, HVAC, and temperature.
Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:
We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.
Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here. Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.
We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
We develop following security best practices and frameworks. We use the following best practices to ensure the highest level of security in our software:
Account takeover protection
We protect our users against data breaches by monitoring and blocking brute force attacks.
Role-based access control
Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.
All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.
Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.